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Moving to Reporting GCXI and question regarding "Target Accept Threshold (sec)"

  • 1.  Moving to Reporting GCXI and question regarding "Target Accept Threshold (sec)"

    Posted 07-27-2020 16:17
    Moving to the new CGXI, I figured I'd make a simple report to become acclimated with the UI.

    I wanted to make a report that simply showed Agents and their respective service level (calls answered within 60s). However, I can't use it here (it wont drag or allow me to right click and filter) and it won't allow me to add it as a filter to the report. I figure I am missing something or perhaps there is an easier way to display agent and % of calls answered in less than 60s.


    #Reporting/Analytics

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    Alex Santos
    East Bay Municipal Utility District – EBMUD
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