Sorry Kevin, no news yet - left with customer to work with BrightSigns to work out the issue. If I hear anything, I will definitely update, as I am starting to get old and need to start writing things down for reference.
Also the only other possibility from what I could see was using the Stats API within CLoud and writing a middle-ware app to translate and provide in a format the BrightSigns could present. Could be a bit costly though as this is custom development works.
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Sean Mahon
Telstra Corporation Ltd
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Original Message:
Sent: 07-24-2019 20:04
From: Kevin Brown
Subject: Pulse and BrightSign Integration
Any good news to share Sean? i'm still up to my neck in wallboards, so am always interested in getting end users happy.
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Kevin Brown
Customer Experience Centers Chief Architect
Banner Health
Original Message:
Sent: 07-15-2019 19:46
From: Sean Mahon
Subject: Pulse and BrightSign Integration
Thanks Kevin for the lead. lets see how this goes.
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Sean Mahon
Telstra Corporation Ltd
Original Message:
Sent: 07-15-2019 13:12
From: Kevin Brown
Subject: Pulse and BrightSign Integration
Sean,
Have done this with SJS Solutions' Optymyse a couple of different ways. (In fact, IIRC, one was with a shared Telstra/SJS customer in Melbourne)
In either case, you need to ensure that the page will accept and display JavaScript if you plan to display the Pulse widgets instead of the native wallboard presentation.
I don't know Brightsign, but am guessing that they have Javascipt disabled by default.
Here is a good place to start in Genesys documentation: https://docs.genesys.com/Documentation/EZP/9.0.0/Deploy/PulseUIExt
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Kevin Brown
Customer Experience Centers Chief Architect
Banner Health
Original Message:
Sent: 07-14-2019 23:15
From: Sean Mahon
Subject: Pulse and BrightSign Integration
Has anyone had the opportunity to integrate Pulse with a third party Wallboard display Application called BrightSign (https://www.brightsign.biz/).
I have a customer wishing to get this happening, and am finding it difficult to get the pulse page to show in the Application. It keeps showing a blank page within BrightSign when calling the Pulse URL.
#Integrations
#Reporting/Analytics
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Sean Mahon
Telstra Corporation Ltd
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