Hi, 

Good day.

Please include in the upgrade option to check if the SIP application running and shutdown\exit the app if it is running. We found out that upgrade option does not work if the application is running and you try to upgrade the SIP application, all the files were replaced except for the executable SIP phone. 

We are using SCCM software Centre to upgrade the SIP phone so agents with non-admin privilege on their station can install the SIP phone. 

We have instructed agents to make sure they have to exit the SIP phone before doing the upgrade. 

How do you force shutdown the softphone process? 

Hi, 

Good day.

Please include in the upgrade option to check if the SIP application running and shutdown\exit the app if it is running. We found out that upgrade option does not work if the application is running and you try to upgrade the SIP application, all the files were replaced except for the executable SIP phone. 

Obviously all environments are different, but this is the "meat and potatoes" of our SCCM install/upgrade script. You will have to run it at admin level privileges:

$versionCompareTo = "<whatever the new version is being installed>"

#This below was ran a second time checking the WoW6432Node in the registry for x64 devices as well

If ($regValue = (Get-ChildItem "HKLM:\Software\Microsoft\Windows\CurrentVersion\Uninstall" -ErrorAction SilentlyContinue |

                                Get-ItemProperty |

                                Where-Object { ($_.DisplayName -like "Genesys Softphone*") -and ($_.UninstallString -ne $null) }))

{

                $strVersion = $regValue.DisplayVersion

                If ([System.Version]$strVersion -ge [System.Version]$versionCompareTo)

                {

                                #version is equal or newer, this will be a reinstall

                                $method = "Reinstall"

                                <do whatever you need here for reinstall...start with .uninstallstring found above and remove it cleanly before reinstall>

                }

                else

                {

                                #older version, upgrade process

                                $method = "Upgrade"

                                <do whatever is needed for upgrade / overwrite of older versions>

                }

}

else

{

                #nothing installed, new install

                <new install process>

}

Hi Kevin,

Thank you for your offer to share the scripts, appreciate it very much. Looking forward to test it in our environment to do softphone upgrade without the involvement of agents. 

We are using SCCM software Centre to upgrade the SIP phone so agents with non-admin privilege on their station can install the SIP phone. 

We have instructed agents to make sure they have to exit the SIP phone before doing the upgrade. 

How do you force shutdown the softphone process? 

Hi, 

Good day.

Please include in the upgrade option to check if the SIP application running and shutdown\exit the app if it is running. We found out that upgrade option does not work if the application is running and you try to upgrade the SIP application, all the files were replaced except for the executable SIP phone. 

Hi Kevin,

Thank you for sharing the script, i will pass this to our SCCM admin for packaging. Appreciate the help.

​​

------------------------------
Vincent Sabolboro
ATB Financial

Original Message:
Sent: 08-05-2019 15:51
From: Kevin Brown
Subject: SIP Phone - Feature Request

Obviously all environments are different, but this is the "meat and potatoes" of our SCCM install/upgrade script. You will have to run it at admin level privileges:

$versionCompareTo = "<whatever the new version is being installed>"

#This below was ran a second time checking the WoW6432Node in the registry for x64 devices as well

If ($regValue = (Get-ChildItem "HKLM:\Software\Microsoft\Windows\CurrentVersion\Uninstall" -ErrorAction SilentlyContinue |

                                Get-ItemProperty |

                                Where-Object { ($_.DisplayName -like "Genesys Softphone*") -and ($_.UninstallString -ne $null) }))

{

                $strVersion = $regValue.DisplayVersion

                If ([System.Version]$strVersion -ge [System.Version]$versionCompareTo)

                {

                                #version is equal or newer, this will be a reinstall

                                $method = "Reinstall"

                                <do whatever you need here for reinstall...start with .uninstallstring found above and remove it cleanly before reinstall>

                }

                else

                {

                                #older version, upgrade process

                                $method = "Upgrade"

                                <do whatever is needed for upgrade / overwrite of older versions>

                }

}

else

{

                #nothing installed, new install

                <new install process>

}

Hi Kevin,

Thank you for your offer to share the scripts, appreciate it very much. Looking forward to test it in our environment to do softphone upgrade without the involvement of agents. 

We are using SCCM software Centre to upgrade the SIP phone so agents with non-admin privilege on their station can install the SIP phone. 

We have instructed agents to make sure they have to exit the SIP phone before doing the upgrade. 

How do you force shutdown the softphone process? 

Hi, 

Good day.

Please include in the upgrade option to check if the SIP application running and shutdown\exit the app if it is running. We found out that upgrade option does not work if the application is running and you try to upgrade the SIP application, all the files were replaced except for the executable SIP phone. 

Hi Kevin,

Where\how do you exit the existing Genesys SIP phone process? before this script or during the new install or upgrade script? 

Hi Kevin,

Thank you for sharing the script, i will pass this to our SCCM admin for packaging. Appreciate the help.

​​

------------------------------
Vincent Sabolboro
ATB Financial

Original Message:
Sent: 08-05-2019 15:51
From: Kevin Brown
Subject: SIP Phone - Feature Request

Obviously all environments are different, but this is the "meat and potatoes" of our SCCM install/upgrade script. You will have to run it at admin level privileges:

$versionCompareTo = "<whatever the new version is being installed>"

#This below was ran a second time checking the WoW6432Node in the registry for x64 devices as well

If ($regValue = (Get-ChildItem "HKLM:\Software\Microsoft\Windows\CurrentVersion\Uninstall" -ErrorAction SilentlyContinue |

                                Get-ItemProperty |

                                Where-Object { ($_.DisplayName -like "Genesys Softphone*") -and ($_.UninstallString -ne $null) }))

{

                $strVersion = $regValue.DisplayVersion

                If ([System.Version]$strVersion -ge [System.Version]$versionCompareTo)

                {

                                #version is equal or newer, this will be a reinstall

                                $method = "Reinstall"

                                <do whatever you need here for reinstall...start with .uninstallstring found above and remove it cleanly before reinstall>

                }

                else

                {

                                #older version, upgrade process

                                $method = "Upgrade"

                                <do whatever is needed for upgrade / overwrite of older versions>

                }

}

else

{

                #nothing installed, new install

                <new install process>

}

Hi Kevin,

Thank you for your offer to share the scripts, appreciate it very much. Looking forward to test it in our environment to do softphone upgrade without the involvement of agents. 

We are using SCCM software Centre to upgrade the SIP phone so agents with non-admin privilege on their station can install the SIP phone. 

We have instructed agents to make sure they have to exit the SIP phone before doing the upgrade. 

How do you force shutdown the softphone process? 

Hi, 

Good day.

Please include in the upgrade option to check if the SIP application running and shutdown\exit the app if it is running. We found out that upgrade option does not work if the application is running and you try to upgrade the SIP application, all the files were replaced except for the executable SIP phone.