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SIP Phone - Feature Request

  • 1.  SIP Phone - Feature Request

    GCAP Member
    Posted 07-23-2019 10:56

    Hi, 

    Good day.

    Please include in the upgrade option to check if the SIP application running and shutdown\exit the app if it is running. We found out that upgrade option does not work if the application is running and you try to upgrade the SIP application, all the files were replaced except for the executable SIP phone. 


    #SIP/VolP

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    Vincent S
    Unified Communication Analyst
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  • 2.  RE: SIP Phone - Feature Request

    GCAP Member
    Posted 07-23-2019 20:47
    Edited by Kevin Brown 01-17-2020 16:57


  • 3.  RE: SIP Phone - Feature Request

    GCAP Member
    Posted 07-24-2019 12:22

    We are using SCCM software Centre to upgrade the SIP phone so agents with non-admin privilege on their station can install the SIP phone. 

    We have instructed agents to make sure they have to exit the SIP phone before doing the upgrade. 

    How do you force shutdown the softphone process? 



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    Vincent Sabolboro
    ATB Financial
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  • 4.  RE: SIP Phone - Feature Request

    GCAP Member
    Posted 07-24-2019 20:02
    Edited by Kevin Brown 01-17-2020 16:57


  • 5.  RE: SIP Phone - Feature Request

    GCAP Member
    Posted 07-25-2019 18:16

    Hi Kevin,

    Thank you for your offer to share the scripts, appreciate it very much. Looking forward to test it in our environment to do softphone upgrade without the involvement of agents. 



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    Vincent Sabolboro
    ATB Financial
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  • 6.  RE: SIP Phone - Feature Request

    GCAP Member
    Posted 08-05-2019 15:52
    Edited by Kevin Brown 01-17-2020 16:58


  • 7.  RE: SIP Phone - Feature Request

    GCAP Member
    Posted 08-06-2019 13:54

    Hi Kevin,

    Thank you for sharing the script, i will pass this to our SCCM admin for packaging. Appreciate the help.

    ​ ​

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    Vincent Sabolboro
    ATB Financial
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  • 8.  RE: SIP Phone - Feature Request

    GCAP Member
    Posted 08-06-2019 13:59

    Hi Kevin,

    Where\how do you exit the existing Genesys SIP phone process? before this script or during the new install or upgrade script? 



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    Vincent Sabolboro
    ATB Financial
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  • 9.  RE: SIP Phone - Feature Request

    GCAP Member
    Posted 08-15-2019 10:13
    Edited by Kevin Brown 01-17-2020 16:58


  • 10.  RE: SIP Phone - Feature Request

    GCAP Member
    Posted 08-16-2019 12:02

    Hi Kevin,

    Thank you for the instruction, appreciate it. I will pass it to the package team.



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    Vincent Sabolboro
    ATB Financial
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