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How does an agent view their log in and log out time?

  • 1.  How does an agent view their log in and log out time?

    Posted 01-23-2018 16:27


  • 2.  RE: How does an agent view their log in and log out time?

    Posted 01-24-2018 08:59
    Need to check it on reporting level - for example using InfoMart or enable login-table on StatServer level


  • 3.  RE: How does an agent view their log in and log out time?

    Posted 02-06-2019 20:40
    we use the BI feed to extract it and condense it down to a distinct in/out time, instead of by channel, then show on an internal webpage.

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    Austin Brigham
    WHIRLPOOL CORPORATION
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