Genesys Multicloud CX cloud (formerly Engage cloud)

Discussion Thread View
Expand all | Collapse all

Using "Participant Data" in the Script or get it inside the Salesforce

  • 1.  Using "Participant Data" in the Script or get it inside the Salesforce

    Posted 08-01-2021 04:42
    Edited by Yvgeni Liberman 08-01-2021 04:42
    Hello all,
    Maybe somebody knows if it's possible to use the "Participant Data" in the "scrips" and/or for the Popup screen of the Salesforce (when using embedded "softphone")?

    According to the customer requirements, in the IVR, we are adding some parameters to the "Participant Data" that must be used for the Salesforce screen popup.

    #ArchitectureandDesign
    #Implementation

    ------------------------------
    Best regards,

    Yvgeni Liberman
    ITNavPro
    ------------------------------


  • 2.  RE: Using "Participant Data" in the Script or get it inside the Salesforce

    GCAP Member
    Posted 08-13-2021 02:12
    Hi Yvgeni,

    I found this which may help. If you've already looked at this and there are some specifics that you are trying to incoporate not covered here perhaps you could share them to help understand your requirements a bit further.

    Screen Pop - Genesys Documentation

    ------------------------------
    Jeffrey Darby
    TPG Telecom, Australia
    ------------------------------



  • 3.  RE: Using "Participant Data" in the Script or get it inside the Salesforce

    Posted 08-15-2021 01:37
    Hello Jeff,
    Many thanks'
    But it's about "Multicloud" and not about "Genesys Cloud" (Purecloud)


    ------------------------------
    Best regards,

    Yvgeni Liberman
    ITNavPro
    ------------------------------



  • 4.  RE: Using "Participant Data" in the Script or get it inside the Salesforce

    GCAP Member
    Posted 08-15-2021 19:22

    Hi Yvgeni,

    The docs I shared were for Multicloud (Genesys Engage Cloud). I normally confirm by the URL containing PEC - which refers to the first title of the product.

    Have you checked these docs, or can you share more detail about your implementation?




    ------------------------------
    Jeffrey Darby
    TPG Telecom, Australia
    ------------------------------



  • 5.  RE: Using "Participant Data" in the Script or get it inside the Salesforce

    Posted 08-16-2021 00:55
    Hello Jeff,
    Many thanks,
    we will try this

    Best regards,
    Yvgeni

    ------------------------------
    Best regards,

    Yvgeni Liberman
    ITNavPro
    ------------------------------