Genesys Multicloud

 View Only

Discussion Thread View

  • 1.  The Genesys Knowledge Network now features a PureEngage Cloud-specific dashboard

    GENESYS
    Posted 02-15-2019 12:49
    Edited by Matt Lawson 02-26-2019 10:18
    We're proud to announce a new PureEngage Cloud-specific dashboard on the Genesys Knowledge Network. This is our latest step toward eliminating unnecessary confusion brought about by sifting through On-Premises info when looking for Cloud-relevant content.

    Take a look and let us know what you think.






    #Unsure/Other

    ------------------------------
    Clay Tison
    Genesys - Employees
    ------------------------------


  • 2.  RE: The Genesys Knowledge Network now features a PureEngage Cloud-specific dashboard

    Posted 02-18-2019 09:01
    Clay,

    Slowly but surely, the dream of PEC being excepted as an equal may come true.  :)

    Now see post 'The need for a PureEngage Cloud Product Lab'.


    Thanks

    ------------------------------
    Byron Nelson
    Customer Ops System Administrator
    OGE Energy Corp
    PureEngage Cloud since 2015
    ------------------------------

    Original Message


  • 3.  RE: The Genesys Knowledge Network now features a PureEngage Cloud-specific dashboard

    GENESYS
    Posted 02-18-2019 09:36
    Hi Byron,

    I'll definitely share this request with the Product Ideas Lab team. I agree that this is past due.

    I'll keep you posted.

    Thank you,
    Clay

    ------------------------------
    Clay Tison
    Genesys - Employees
    ------------------------------

    Original Message


  • 4.  RE: The Genesys Knowledge Network now features a PureEngage Cloud-specific dashboard

    Posted 02-18-2019 09:31
    Clay,

    When I select :


    from 'My Support' it defaults to PureCloud.  

    How do we go about changing the default to PureEngage Cloud?


    ------------------------------
    Byron Nelson
    Customer Ops System Administrator
    OGE Energy Corp
    PureEngage Cloud since 2015
    ------------------------------

    Original Message


  • 5.  RE: The Genesys Knowledge Network now features a PureEngage Cloud-specific dashboard

    GENESYS
    Posted 02-18-2019 09:37
    I already passed this on to the appropriate team. I'll keep you posted with any news.

    Thanks again,
    Clay

    ------------------------------
    Clay Tison
    Genesys - Employees
    ------------------------------

    Original Message


  • 6.  RE: The Genesys Knowledge Network now features a PureEngage Cloud-specific dashboard

    GENESYS
    Posted 03-22-2019 08:53
    Hi Byron,

    Our latest push to production should have this working for you now. Let me know how it goes.

    Have a great weekend!

    ------------------------------
    Clay Tison
    Genesys - Employees
    ------------------------------

    Original Message


  • 7.  RE: The Genesys Knowledge Network now features a PureEngage Cloud-specific dashboard

    Posted 03-25-2019 10:57
    Clay,

    It works great.

    Thanks,

    ------------------------------
    Byron Nelson
    Customer Ops System Administrator
    OGE Energy Corp
    PureEngage Cloud since 2015
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources