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  • 1.  Obtain Access Groups assigned to User and visa versa

    GENESYS
    Posted 01-21-2021 18:52

    I am working with a Genesys Engage Cloud customer and I have a question regarding the Provisioning API.  It looks as if some provisioning API's were deprecated, so I am looking to understand if the remaining API's can provide the following capabilities?

     

    The Genesys Access Groups defined within a deployment represent users that have specific capabilities and ultimately map to a role.  So I am asking, on behalf of customer, if there is a way using the provisioning API's to get a list of users assigned to a specific Access Group and alternatively, get a list of Access Groups assigned to a specific user?

     

    In either case, a user's assignment to an Access Group would determine if the said user has or does not have access to a specific Genesys capabilities, which is what they are trying to determine.

    It appeared that the Provisioning -> Users API did support something that might address the request, but this (according to documentation) has be deprecated and replaced by "Objects" API.


    #Integrations

    ------------------------------
    David Colleran
    Genesys
    ------------------------------


  • 2.  RE: Obtain Access Groups assigned to User and visa versa

    GENESYS
    Posted 01-22-2021 11:17
    David,

    I don't believe you can get to the level of what specific permissions a user will have access to in an access group, but you can get the access groups that a user is assigned.  You can also query access groups and see what agents are members of that group.

    A call to GET /provisioning/v3/users?filterName=FirstNameOrLastNameMatches&filterParameters=jim.crespino@genesys.com will return a JSON payload that includes the following:
    "accessGroups": [
    "Administrators_Support",
    "Agents_Support"
    ],

    Or you get get a list of access groups and see what users are members by calling GET /provisioning/v3/objects/access-groups you'll get something like the following:
    {
    "data": {
    "access-groups": [
    {
    "CfgGroup": {
    "DBID": "254",
    "tenantDBID": "1",
    "name": "Administrators_Support",
    "capacityTableDBID": "0",
    "quotaTableDBID": "0",
    "state": "1",
    "capacityRuleDBID": "0",
    "siteDBID": "0",
    "contractDBID": "0"
    },
    "memberIDs": [
    {
    "CSID": "0",
    "DBID": "8694",
    "type": "3"
    },
    {
    "CSID": "0",
    "DBID": "8693",
    "type": "3"
    },
    {
    "CSID": "0",
    "DBID": "8760",
    "type": "3"
    },

    You can get get user details for each member via their DBID by calling GET /provisioning/v3/users/{DBID}

    Hope that helps.


    ------------------------------
    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
    ------------------------------

    Original Message


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