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Frustrated with constant Agent Setup Changes W/no Documentation

  • 1.  Frustrated with constant Agent Setup Changes W/no Documentation

    Posted 07-23-2019 20:53
    Edited by Kevin Brown 01-17-2020 17:00


  • 2.  RE: Frustrated with constant Agent Setup Changes W/no Documentation

    Posted 07-24-2019 08:09
    Try expanding the Add User menu:



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    Glen Stengel
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  • 3.  RE: Frustrated with constant Agent Setup Changes W/no Documentation

    Posted 07-24-2019 09:39
    Edited by Kevin Brown 01-17-2020 17:00


  • 4.  RE: Frustrated with constant Agent Setup Changes W/no Documentation

    GENESYS
    Posted 07-25-2019 07:54
    Hi Kevin,

    I'm looking into this for you. I will respond as soon as I have a full answer!

    Thank you for your patience.

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    Matthew West
    Staff Technical Writer
    Genesys Laboratories
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  • 5.  RE: Frustrated with constant Agent Setup Changes W/no Documentation

    Posted 07-25-2019 09:28
    Edited by Kevin Brown 01-17-2020 17:00


  • 6.  RE: Frustrated with constant Agent Setup Changes W/no Documentation

    GENESYS
    Posted 07-26-2019 12:20
    Hi Kevin. I found out that the feature was only available for accounts with Administrator privileges. I have added a note to the following page to remind users that certain features require Administrator privileges: https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/UserMan

    Thanks again for your patience. Feel free to contact Genesys Information Experience about any issues that you find in the documentation. There are several ways that you can do this. On each page there is a purple Feedback link right side of every page--you can use that to provide general feedback (positive or negative) about the article you are reading. The Feedback link at the top of the page takes you to the Disqus section at the bottom of the page--use Disqus to ask questions directly to the person responsible for that page (note that all readers of the page will see your Disqus comment, so make sure you don't share any proprietary information there). In both cases, you should receive a reply within 24 hours. You can also email techpubs.webadmin@genesys.com if you are having issues using the documentation.

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    Matthew West
    Staff Technical Writer
    Genesys Laboratories
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