It depends on the phones you have. Most Polycom phones have a Do Not Disturb button on them. In our environment, we actually disable them, to remove any confusion or incorrectly adjusted phones by our agents. In that case, you would need to go into the managed IP phones and enable that button for users.
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Mark Battaglia
Kohl's Corporations
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Original Message:
Sent: 08-16-2017 13:52
From: Christopher Scott Jones
Subject: How to turn on/off do not disturb
How to turn on/off do not disturb on phone