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  • 1.  How to turn on/off do not disturb

    Posted 08-16-2017 17:53
    How to turn on/off do not disturb on phone


  • 2.  RE: How to turn on/off do not disturb

    Posted 10-03-2017 08:38
    turn your phone off ;D


  • 3.  RE: How to turn on/off do not disturb

    Posted 02-12-2018 09:47
    It depends on the phones you have.  Most Polycom phones have a Do Not Disturb button on them.  In our environment, we actually disable them, to remove any confusion or incorrectly adjusted phones by our agents.  In that case, you would need to go into the managed IP phones and enable that button for users.

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    Mark Battaglia
    Kohl's Corporations
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  • 4.  RE: How to turn on/off do not disturb

    Posted 02-06-2019 20:38
    You can disable it as a setting for the agent to change their status to DND

    https://docs.genesys.com/Documentation/Options/Current/HTCC/HTCC-interaction-workspace#agent-status-enabled-actions-by-channel



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    Austin Brigham
    WHIRLPOOL CORPORATION
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