Genesys Multicloud CX

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  • 1.  MS Teams Phone Integration

    Posted 01-23-2020 05:54
    Hi All,

    Could you let me know whether PureEngage Cloud is compatible with Microsoft teams phone.

    If yes, can you please share detailed architecture.


    #Implementation
    #Integrations

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    Rajath Kumar
    Infosys Limited
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  • 2.  RE: MS Teams Phone Integration

    GENESYS
    Posted 01-24-2020 11:37
    Rajath,

    Genesys just announce a few days ago a strategic partnership with Microsoft.  At first we will be offering PureEngage Cloud hosted on Azure, but as part of that strategic partnership we will also be developing integrations to Dynamics 365 and MS Teams.  To be clear, Teams is not yet supported as a phone endpoint, but look for that to happen in the near future.

    Here is the press release announcement: https://www.genesys.com/company/newsroom/announcements/microsoft-and-genesys-expand-partnership

    I'd suggest to contact your Genesys account representative for more information.

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    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
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  • 3.  RE: MS Teams Phone Integration

    Posted 03-19-2021 04:52
    Edited by Krzysztof Spiewak 03-19-2021 04:51
    Hi,

    Do you have any plan / when to provide integration Genesys Engage On-Premise with MS Teams as a phone endpoint?

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    Krzysztof Spiewak
    NTT Poland
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