Genesys Engage on-premises

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  • 1.  Composer "Transfer" block issue.

    Posted 03-02-2017 11:09
    I am trying to do a call flow in the composer, and the final block is a transfer block, i am trying to transfer the call to the desktop workspace and i assigned this value to the "Destination" property of the block "sip:6001@192.168.75.132:5060"
    where the 6001 is the dn of the workspace agent, and 5060 is the sip server port, but it doesn't transfer the call to the workspace and terminates.
    note: all of these components are on the same machine foe training purposes.
    thanks in advance.


  • 2.  RE: Composer "Transfer" block issue.

    Posted 03-02-2017 12:22
    Try to check SIP server logs to find out what went wrong


  • 3.  RE: Composer "Transfer" block issue.

    Posted 09-29-2019 10:47
    ​Try to use 6001 only in transfer block

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    Omar Elhawary
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