Genesys Multicloud CX on-premises (formerly Engage on-premises)

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How to show outbound telephone number randomly?

  • 1.  How to show outbound telephone number randomly?

    Posted 03-05-2015 02:28
    We got the requirement to show outbound telephone number randomly to customer when running the campaign.  Heard that it has to be configured under SIP server, but we cannot find it.  Please help.


  • 2.  RE: How to show outbound telephone number randomly?

    GENESYS
    Posted 03-09-2015 19:13
    Chawalit,

    Due to the complexity of this question, which would depend on many factors, I would suggest you open a case with Customer Care where their product experts would be able to assist you with this question.

    Mike


  • 3.  RE: How to show outbound telephone number randomly?

    Posted 05-10-2021 16:34

    Hello,

    I'm also interested on this. Did you get an answer?

    Thank you!



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    Sebastian valenzuela
    CrossNet S.A.
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  • 4.  RE: How to show outbound telephone number randomly?

    Top 25 Contributor
    Posted 05-11-2021 00:45
    Hi Sebastian

    What do you mean by "random" here?  It's been a while but I *think* you can probably achieve this somehow by using the CPNdigits configuration options.

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 5.  RE: How to show outbound telephone number randomly?

    Posted 05-11-2021 09:01
    Hello Vaun,

    We've collection campaigns and at least I need to change the ID Number in order to avoid blacklisting.

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    Sebastian valenzuela
    CrossNet S.A.
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  • 6.  RE: How to show outbound telephone number randomly?

    Posted 05-11-2021 03:45
    Hi,

    maybe the caller-id-* options in OCS fulfil your requirement:
    - caller-id-sets
    - caller-id-rotation

    OCS Option Descriptions (genesys.com)

    Best regards,
    Bernhard

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    Bernhard Seifert
    Tieto Austria GmbH
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