Genesys Multicloud CX on-premises (formerly Engage on-premises)

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Service 'Email' failed in method 'Forward' (ErrorCode=107 ErrorMsg=Too many 'Parameter 'ToAddress'' addresses found.).

  • 1.  Service 'Email' failed in method 'Forward' (ErrorCode=107 ErrorMsg=Too many 'Parameter 'ToAddress'' addresses found.).

    Posted 05-04-2016 02:57
     we found when we externally forward emails from SHDR to our individual email box, the emails are not received by our individual email box. Could you kindly help on this? ThankUser-added image

    Here is the error message in email server log:
     EntityAttributes=
            [
              SentDate="2016-04-29T14:38:26.000Z"
              Header=<binary>
              ToAddresses="SHDR Guestcomm <Shdr.Guestcomm@egoo.com>, \n    "Chen, Coco" <Coco.Chen@egoo.com>"
              FromAddress="Sherry.Wang@egoo.com"
              Mailbox="shdr.guestcomm@shdc.apac.wdpr.egoo.com"
              FromPersonal="Wang, Sherry"
            ]
        ]
      UserData=
        [
        ].
    07:12:18.207 Std 25100 [SvcSrvW-39] <2820194 0000JaBHD1DS01M8> Service 'Email' failed in method 'Forward' (ErrorCode=107 ErrorMsg=Too many 'Parameter 'ToAddress'' addresses found.).
    07:12:18.207 Trc 25020 [SvcSrvW-39] <2820194 0000JaBHD1DS01M8> Service 'Email' method 'Forward' ended, processing time (ms): 79.
    07:12:18.207 Std 25080 [SvcSrvW-39] <2820194> Exception message: Too many 'Parameter 'ToAddress'' addresses found..
    07:12:18.207 Trc 25097 [SvcSrvW-39] <2820194> Response:
      Id=2820194
      Type=Fault
      AppName=EmailServer_RCC
      AppType=EMAIL_SERVER
      Service=Email
      Method=Forward.

     


  • 2.  RE: Service 'Email' failed in method 'Forward' (ErrorCode=107 ErrorMsg=Too many 'Parameter 'ToAddress'' addresses found.).

    Posted 05-04-2016 11:25
    Hello,

    check this source https://docs.genesys.com/Documentation/IW/latest/Dep/EmailInteractions#Inbound_E-Mail_Forward_to_External_Resource - it should help you.

    Hope this helps!

    Regards,
    --Jakub--


  • 3.  RE: Service 'Email' failed in method 'Forward' (ErrorCode=107 ErrorMsg=Too many 'Parameter 'ToAddress'' addresses found.).

    Posted 05-06-2016 12:04
    I did it as guided ,the value of IW_ExternalAgentAddress is a comma separated list of To addresses .But I have no idea about how to parsed the list in the Business Process.

     


  • 4.  RE: Service 'Email' failed in method 'Forward' (ErrorCode=107 ErrorMsg=Too many 'Parameter 'ToAddress'' addresses found.).

    Posted 06-17-2016 09:50
    Did you get answer yet? I also got the same error.


    Regards,
    Marut


  • 5.  RE: Service 'Email' failed in method 'Forward' (ErrorCode=107 ErrorMsg=Too many 'Parameter 'ToAddress'' addresses found.).

    Posted 07-06-2021 12:01
    Hi,

    it worked for me using the strasciitok function and creating a loop for the forwarding.

    Greetings.

    ------------------------------
    Ramon Serra
    Alctel Telecom
    ------------------------------