A place to ask questions, connect with others, and stay in the know
Our system just recently moved from an 8 digit password requirement to a 10 digit password requirement. We are experiencing an issue where users are getting locked out by repeated number of bad password attempts. The application is ldap configured and users log into WWE through Salesforce CRM.
Has anyone experienced this issue or something similar?
Does Genesys have a password maximum/minimum that could cause problems?
Does Genesys have any limitations around special characters?
Does the screen recording application store any passwords?
UTF8 Short or long dashes caused a problem in the past, could this be causing an issue with passwords?
What items are stored in the credential manager?
And do any of them link to the ScreenRecordingClient service?thank you!
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.