Genesys Engage on-premises

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  • 1.  WFM Information

    Posted 03-26-2019 08:30
    ​Hi

    Please can i get some advise on the following questions

    1. Which WFM Server can be set up to act as a Locator?
    2. Is there a limitation on the number of contract a user can create per site


    #ArchitectureandDesign

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    Michelle Naidoo
    Bytes Systems Integration a Division of Altron
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  • 2.  RE: WFM Information

    GENESYS
    Posted 03-27-2019 10:20
    Hi Michelle;

    I don't know if you have looked at the documentation on the WFM product page, but there's information about the WFM Server Locator service on this page in the Workforce Management Administrator's Guide: https://docs.genesys.com/Documentation/WM/latest/Admin/LoadBal .

    I will let other address your second question. Hope this helps.

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    Mary Hachey
    Genesys - Employees
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    Original Message


  • 3.  RE: WFM Information

    GENESYS
    Posted 07-18-2019 10:13
    Hi Michelle,

    There is no limit on contracts that can be built but do bear in mind the more information the builder has to refer to, it can affect the time for the builder to build and save the schedule.

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    The Guru Team
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    Original Message


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