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Options for Archiving old Call Recordings (GIR)

  • 1.  Options for Archiving old Call Recordings (GIR)

    Posted 01-23-2020 09:51
    We have on premise call recordings servers.  Our retention policy is 7 to 10 years for recordings.  We are looking for options to possibly archive all call recordings that are older than one year to Amazon Cloud Services or something similar.  Has anyone done this before?   is there a way to compress old recordings then make them retrievable at a later date?
    #ArchitectureandDesign
    #Implementation
    #Integrations
    #PlatformAdministration
    #SystemAdministration

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    Clayton Curtis
    Enova Financial
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