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Hi Genesys Community,
Genesys provides a Customer Care Mobile App to empower customers/partners to manage their Genesys Support Cases and engage with Genesys Analysts in efficiently progressing/resolving questions/issues.
Genesys Mobile App Key Benefits:
Details of the Genesys Customer Care Mobile App can be found here: https://docs.genesys.com/Documentation/ST/latest/MobileUser/Welcome.
Details of Genesys Customer Care Mobile App functionality respective to Genesys platform can be found here: https://docs.genesys.com/Documentation/ST/latest/MobileUser/AppFunctionalities.
Please find below the Genesys Customer Care Mobile App store links:
Android - https://play.google.com/store/apps/details?id=gcare.genesys.genesys_care_mobile&hl=en_IN
iOS - https://apps.apple.com/us/app/genesys-care-2-0/id1520526271
Please respond with Genesys Customer Care Mobile App feedback and enhancement ideas to assist us in improving the features, experience and benefits.
Thankyou in advance,
Genesys Customer Care Application Development Team.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.