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Can Email alerts can send for more than 2 calls waiting in a queue for chat interaction.

  • 1.  Can Email alerts can send for more than 2 calls waiting in a queue for chat interaction.

    Posted 12-02-2020 10:27
    Team,
    We are setting up the  advanced email alerts in the pulse application. And after all the configuration, In alert processor log, it shows no reports loaded from db. And we are not able to receive the emails. 
    And there is no error in all the microservices log and in the pulse log.
    We set both the alert statistics as well as advanced alert statistics in the pulse application. 
    So we can able to color change in the pulse application, After conditions met. But no email came.
    Kindly looking forward for your suggestions.
    And one more doubt, 
    Can we able to set the email alerts for the chat interactions such that, If more than 2 calls waiting in the queue, the alert email should be send.
    But in the statserver data provider microservices, we see it will process only agent and agent group related metrics.
    Kindly please provide us with your useful suggestions.

    Thanks,
    Anandapriyan.R
    #Reporting/Analytics

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    Anandapriyan Ravichandran
    Pointel (formerly Touch Point)
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