Hello,
We received a customer inquiry regarding the possibility to Update Chat Subject in DB so that IWS search doesn't show specific data. According to them they a chat interaction which has PAN data in the Subject and they want to remove that from IWS search. They already updated the UCS and Interaction table, but IWS continues to show old data.
Is there a workaround for this?
Thank you for your inputs!
#DigitalChannels------------------------------
Jose Mari Pulmano
Genesys - Employees
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