Genesys Engage on-premises

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

Workbench Server : Initialization Failed

  • 1.  Workbench Server : Initialization Failed

    Posted 10-10-2019 10:44
    Hi, 

    I am currently implementing the workbench, but I have a problem that was not present about 2 months ago: Impossible for me to start the WorkbenchServer.

    I tried to run it from GA and Manuel directly on the server but I obviously have a connection problem with the Conf Server ...

    This is my message Error (in my init log file) :  
    "ERROR [wbm.Runner] - Unable to connect to config server to get the Workbench configuration. Please ensure all Config Server instances are running. Closing the monitor."

    I have already checked several times my settings and options and I am almost certain that everything is good.

    by launching the .bat file via a terminal with the same parameters, I have this part in addition:
    "ERROR access denied or invalid login credentials"

    Can someone help me ? i'm in OnPremise 8.5 Version
    Thanks in advance,
    Alexandre


    #Quality Management
    #Reporting/Analytics
    #Security

    ------------------------------
    Alexandre Brenne
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources