Genesys Engage on-premises

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  • 1.  Reporting and Analytics Aggregates

    Posted 11-29-2020 23:45
    Dear Team,

    We are searching on difference between disposition-based metrics(disposition-based tables)  and interval-based metrics (interval-based tables) in RAA.
    Please let us know your suggestions.
    #Reporting/Analytics

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    Anandapriyan Ravichandran
    Pointel (formerly Touch Point)
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  • 2.  RE: Reporting and Analytics Aggregates

    GENESYS
    Posted 12-04-2020 15:12
    Edited by Tony Gilchrist 12-04-2020 15:13

    Hi Anandapriyan Ravichandran;

    Thanks for reaching out, and sorry you couldn't find this information. I think the best place to find an explanation of the difference is in the Genesys CX Insights Projects Reference Guide, here: About Genesys CX Insights Projects

    Please let me know if this doesn't resolve your inquiry, and sorry for the delayed response,



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    Tony Gilchrist
    Genesys - Employees
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    Original Message


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