Hi Janesh,

I assume you're using Internet Explorer as the browser.
If you open the Java Control Panel applet and click on the Advanced tab, is Internet Explorer ticked under Default Java for browsers?

Regards,

Bevan

Hi Janesh,

I assume you're using Internet Explorer as the browser.
If you open the Java Control Panel applet and click on the Advanced tab, is Internet Explorer ticked under Default Java for browsers?

Regards,

Bevan

Hi Janesh,

The next thing to consider is whether the WFM Server is part of the Local Intranet or has been added as a Trusted Site (on the Security tab of Internet Options) on the jump host?

Also, is that jump host able to access the internet to validate certificates?
I just tested this and confirmed that the "WFM cannot detect the Java Runtime Environment..." message comes up almost immediately when the JRE is not installed.  But we had a similar issue a while ago where the JRE was not able to access the internet to validate the certificate, so it was failing to load (and/or taking a long time to load).

Regards,

Bevan

Hi Janesh,

I assume you're using Internet Explorer as the browser.
If you open the Java Control Panel applet and click on the Advanced tab, is Internet Explorer ticked under Default Java for browsers?

Regards,

Bevan

Hi Janesh,

The next thing to consider is whether the WFM Server is part of the Local Intranet or has been added as a Trusted Site (on the Security tab of Internet Options) on the jump host?

Also, is that jump host able to access the internet to validate certificates?
I just tested this and confirmed that the "WFM cannot detect the Java Runtime Environment..." message comes up almost immediately when the JRE is not installed.  But we had a similar issue a while ago where the JRE was not able to access the internet to validate the certificate, so it was failing to load (and/or taking a long time to load).

Regards,

Bevan

Hi Janesh,

I assume you're using Internet Explorer as the browser.
If you open the Java Control Panel applet and click on the Advanced tab, is Internet Explorer ticked under Default Java for browsers?

Regards,

Bevan

Hi Janesh,

The next thing to consider is whether the WFM Server is part of the Local Intranet or has been added as a Trusted Site (on the Security tab of Internet Options) on the jump host?

Also, is that jump host able to access the internet to validate certificates?
I just tested this and confirmed that the "WFM cannot detect the Java Runtime Environment..." message comes up almost immediately when the JRE is not installed.  But we had a similar issue a while ago where the JRE was not able to access the internet to validate the certificate, so it was failing to load (and/or taking a long time to load).

Regards,

Bevan

Hi Janesh,

I assume you're using Internet Explorer as the browser.
If you open the Java Control Panel applet and click on the Advanced tab, is Internet Explorer ticked under Default Java for browsers?

Regards,

Bevan

Hi Janesh,

We don't get those remote call errors, but we had to add the WFM certificates as well as the intermediate certificates into the keystore - try that and see how it goes.

Regards,

Bevan

Hi Janesh,

The next thing to consider is whether the WFM Server is part of the Local Intranet or has been added as a Trusted Site (on the Security tab of Internet Options) on the jump host?

Also, is that jump host able to access the internet to validate certificates?
I just tested this and confirmed that the "WFM cannot detect the Java Runtime Environment..." message comes up almost immediately when the JRE is not installed.  But we had a similar issue a while ago where the JRE was not able to access the internet to validate the certificate, so it was failing to load (and/or taking a long time to load).

Regards,

Bevan

Hi Janesh,

I assume you're using Internet Explorer as the browser.
If you open the Java Control Panel applet and click on the Advanced tab, is Internet Explorer ticked under Default Java for browsers?

Regards,

Bevan

Hi Janesh,

We don't get those remote call errors, but we had to add the WFM certificates as well as the intermediate certificates into the keystore - try that and see how it goes.

Regards,

Bevan

Hi Janesh,

The next thing to consider is whether the WFM Server is part of the Local Intranet or has been added as a Trusted Site (on the Security tab of Internet Options) on the jump host?

Also, is that jump host able to access the internet to validate certificates?
I just tested this and confirmed that the "WFM cannot detect the Java Runtime Environment..." message comes up almost immediately when the JRE is not installed.  But we had a similar issue a while ago where the JRE was not able to access the internet to validate the certificate, so it was failing to load (and/or taking a long time to load).

Regards,

Bevan

Hi Janesh,

I assume you're using Internet Explorer as the browser.
If you open the Java Control Panel applet and click on the Advanced tab, is Internet Explorer ticked under Default Java for browsers?

Regards,

Bevan

Hi Janesh,

We don't get those remote call errors, but we had to add the WFM certificates as well as the intermediate certificates into the keystore - try that and see how it goes.

Regards,

Bevan

Hi Janesh,

The next thing to consider is whether the WFM Server is part of the Local Intranet or has been added as a Trusted Site (on the Security tab of Internet Options) on the jump host?

Also, is that jump host able to access the internet to validate certificates?
I just tested this and confirmed that the "WFM cannot detect the Java Runtime Environment..." message comes up almost immediately when the JRE is not installed.  But we had a similar issue a while ago where the JRE was not able to access the internet to validate the certificate, so it was failing to load (and/or taking a long time to load).

Regards,

Bevan

Hi Janesh,

I assume you're using Internet Explorer as the browser.
If you open the Java Control Panel applet and click on the Advanced tab, is Internet Explorer ticked under Default Java for browsers?

Regards,

Bevan

• Add the URL to trusted websites
• Certificates provided were not correct
• After correct certificates provided , added to Java Keystore and WFM Web is working now

Hi Janesh,

We don't get those remote call errors, but we had to add the WFM certificates as well as the intermediate certificates into the keystore - try that and see how it goes.

Regards,

Bevan

Hi Janesh,

The next thing to consider is whether the WFM Server is part of the Local Intranet or has been added as a Trusted Site (on the Security tab of Internet Options) on the jump host?

Also, is that jump host able to access the internet to validate certificates?
I just tested this and confirmed that the "WFM cannot detect the Java Runtime Environment..." message comes up almost immediately when the JRE is not installed.  But we had a similar issue a while ago where the JRE was not able to access the internet to validate the certificate, so it was failing to load (and/or taking a long time to load).

Regards,

Bevan

Hi Janesh,

I assume you're using Internet Explorer as the browser.
If you open the Java Control Panel applet and click on the Advanced tab, is Internet Explorer ticked under Default Java for browsers?

Regards,

Bevan

• Add the URL to trusted websites
• Certificates provided were not correct
• After correct certificates provided , added to Java Keystore and WFM Web is working now

Hi Janesh,

We don't get those remote call errors, but we had to add the WFM certificates as well as the intermediate certificates into the keystore - try that and see how it goes.

Regards,

Bevan

Hi Janesh,

The next thing to consider is whether the WFM Server is part of the Local Intranet or has been added as a Trusted Site (on the Security tab of Internet Options) on the jump host?

Also, is that jump host able to access the internet to validate certificates?
I just tested this and confirmed that the "WFM cannot detect the Java Runtime Environment..." message comes up almost immediately when the JRE is not installed.  But we had a similar issue a while ago where the JRE was not able to access the internet to validate the certificate, so it was failing to load (and/or taking a long time to load).

Regards,

Bevan

Hi Janesh,

I assume you're using Internet Explorer as the browser.
If you open the Java Control Panel applet and click on the Advanced tab, is Internet Explorer ticked under Default Java for browsers?

Regards,

Bevan