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Trying to access Recording API but getting access denied 20 error

  • 1.  Trying to access Recording API but getting access denied 20 error

    Posted 12-02-2020 09:38
    I read the manual and i think i have everything in place.  here is simple call:
    http://lab-gen-gir-recording01.chi.enova.com:8080/api/v2/me
    sending ops/ops as username/pwd (have htcc roles setup to supervisor on ops user)
    get:
    {
    "statusCode": 20,
    "statusMessage": "Access denied"
    }

    in log:
    12/02/2020 14:11:14.053 WARN  [] [] [] [qtp2144372810-24]    c.g.c.w.s.CloudWebBasicAuthenticationFilter  Contact center user profile not found for user [ops]
    12/02/2020 14:11:14.054 WARN  [] [] [] [qtp2144372810-24]    c.g.cloud.web.HttpSessionMonitor  com.genesyslab.cloud.web.HttpSessionMonitor@6887d01a: cannot save session [NnXz/y4BahcTjqYkGjYjUwcrex9ifrgwik1l2l
    srtyr4tnv] - user name or contact center ID is empty
    12/02/2020 14:11:14.054 WARN  [ops] [NnXz/y4BahcTjqYkGjYjUwcrex9ifrgwik1l2lsrtyr4tnv] [] [qtp2144372810-24]  /api/v2/me  c.g.cloud.web.HttpSessionMonitor  com.genesyslab.cloud.web.HttpSessionMonitor@6887d01a:
     cannot save session [NnXz/y4BahcTjqYkGjYjUwcrex9ifrgwik1l2lsrtyr4tnv] - user name or contact center ID is empty
    12/02/2020 14:11:14.057 DEBUG [ops] [NnXz/y4BahcTjqYkGjYjUwcrex9ifrgwik1l2lsrtyr4tnv] [] [qtp2144372810-24]  /api/v2/me  c.g.c.v.a.s.e.WebApiExceptionHandlerV2  No contact center registered on current thread

    #Integrations
    #PlatformAdministration
    #Telephony

    ------------------------------
    Clayton Curtis
    Enova Financial
    ------------------------------


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