Genesys Engage on-premises (formerly PureEngage)

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Migrate Genesys mailboxes Outlook->Office365

  • 1.  Migrate Genesys mailboxes Outlook->Office365

    Posted 02-25-2020 03:11
    Dear colleagues,

    We are in the process of migration some customer from onpremise Outlook 2013 mailboxes to Office 365.
    Technically speaking we can see the following steps:

    I also opened a ticket to support to confirm if anything changes in the way the information comes to Genesys from office365 mailboxes and the answer was nothing changes.            

    Just wanted to know if you have gone throught this process already and if you can share the difficulties you experienced.

    Thanks in advance and best regards,

    David Hurtado


    David Hurtado Sancho
    BT Espana SAU