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I also opened a ticket to support to confirm if anything changes in the way the information comes to Genesys from office365 mailboxes and the answer was nothing changes.
Just wanted to know if you have gone throught this process already and if you can share the difficulties you experienced.Thanks in advance and best regards,David Hurtado
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.