Genesys Multicloud CX on-premises (formerly Engage on-premises)

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Shift Preferencing / Shift Avaibility

  • 1.  Shift Preferencing / Shift Avaibility

    Posted 04-14-2021 02:20
    Hi All,
    Looking for additional information on Shift preferencing / Avaibility bidding option? Has anyone been successfully running these during shift review / shift bid / allignement?
    Would love to have a chat about this fonction if any of you have use it please as curious to understand how close it is to microscheduling / flexible schedule that other wfm platform are offering.
    Many thanks,

    #GenesysEngageDev
    #Implementation
    #Self-Service

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    Jeremy Adam
    Scheduling Analyst
    American Express
    www.linkedin.com/in/jeremy-adam-6a9a2841
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