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  • 1.  Speechmier slow response

    Posted 05-26-2019 11:11
    Dear Experts ,

    we are having issue with speech miner . web page not loading any recordings as well as speechminer service makes Database sever slow response .its keeps hang .

    your quick response highly appriciated
    #Quality Management

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    Noufal Ebrahim
    SMASCO
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  • 2.  RE: Speechmier slow response

    Posted 05-26-2019 16:32
    Did you verify that your recording crypto server and interaction recording we services are running as expected?





  • 3.  RE: Speechmier slow response

    Posted 05-26-2019 19:18
    Hi Ivan , 

    All services are running fine . once after logged into speechminer it shows interactio lodaing and hang and even database server (windows its self ) also hanged . no document could not find this type of issues

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    Noufal Ebrahim
    SMASCO
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  • 4.  RE: Speechmier slow response

    Posted 05-26-2019 21:15
    Is your interaction receiver for speechminer working?

    IRWS should tell speechminer what recordings exist, and RCS should allow you to recover the call to listen to. The speechminer db holds settings,configurations, and pointers to other services. 

    Can you manually query irws for what recordings it's holding?





  • 5.  RE: Speechmier slow response

    Posted 05-27-2019 05:59
    hi ivan ,
    yes interaction receiver is working .  if i access through speechminer its not loading and and db getting hanged .

    how could i manually query irws ?

    ------------------------------
    Noufal Ebrahim
    SMASCO
    ------------------------------



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