Genesys Multicloud CX on-premises (formerly Engage on-premises)

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Interactive Insights Reports When Try To Drill the Reports to 15 Min Stop Working (Queue Summery Reports)

  • 1.  Interactive Insights Reports When Try To Drill the Reports to 15 Min Stop Working (Queue Summery Reports)

    Posted 06-28-2021 08:49
    Hello Team,

    Hope this message and you well and safe,
    Please I need your support on the following case, when I try to export the Queue Summary Report the Report work fine but when press on (Drill up to 15 Min) the Report stop working when I tried to extract the views from the Database some of these views take so match and some of them I don't know if it's working or not,

    views name (inside infomart):
    AG2_Agent_Queue_SUBHR
    AG2_Agent_GRP_QRTR
    AG2_Agent_GRP_SUBHR
    AG2_Agent_GRP_WEEK
    AG2_Agent_GRP_YEAR
    AG2_Agent_SUBHR

    Please note that the report was working fine in the past, and nothing changed last days !

    #Reporting/Analytics

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    Osama Alnaser
    Extensya
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  • 2.  RE: Interactive Insights Reports When Try To Drill the Reports to 15 Min Stop Working (Queue Summery Reports)

    GENESYS
    Posted 07-08-2021 21:57
    Edited by ROCK LEE 07-08-2021 22:17
    Dear Osama,

    Sorry for the late reply. The issue mentioned above could relate to GIM DB or GI2 environment. Hence, please open a case via our GCC portal for this issue as we need to make an investigation or even a remote session to engage.

    Thank you so much!


    Best Regards,

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    ROCK LEE
    Genesys - Employees
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  • 3.  RE: Interactive Insights Reports When Try To Drill the Reports to 15 Min Stop Working (Queue Summery Reports)

    GENESYS
    Posted 07-08-2021 22:17
    Dear Osama,

    Also, what is the error message you received from the GI2 report? Could you please provide a screenshot of the error message.
    And, if the report is opened for previous data which is fine before, will the (Drill up to 15 Min) still work fine?

    Thanks!


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    ROCK LEE
    Genesys - Employees
    ------------------------------