Genesys Engage on-premises (formerly PureEngage)

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Help with Module, want to display a message before co-browse initialed

  • 1.  Help with Module, want to display a message before co-browse initialed

    Posted 03-29-2021 15:05

    I was able to get the example from Genesys working with a synchronous confirm box.?  can I extend this using an asynchronous Bootstrap modal like the following 

    this is what we currently have

    I'm not sure if I should be passing in parameters to command('CoBrowse.start') or even calling it again.

    localWidgetPlugin = CXBus.registerPlugin('MyLocalCustomization');              


    localWidgetPlugin.before("CoBrowse.start", function (oData) {

           //if (confirm('Continue?')) return oData; // This works (synchronous).

           //return null;


           if (!shareScreen) { // This is set to "false" by default.

                  var oModal = $('<div class="modal fade" tabindex="-1" role="dialog">' + // Instantiates a Bootstrap 3 modal (asynchronous).

                         '<div class="modal-dialog" role="document">' +

                               '<div class="modal-content">' +

                                      '<div class="modal-body">' +

                                             '<p>Do you want to continue?</p>' +

                                      '</div>' +

                                      '<div class="modal-footer">' +

                                             '<button type="button" class="btn btn-default cancel" data-dismiss="modal">No</button>' +

                                             '<button type="button" class="btn btn-primary ok">Yes</button>' +

                                      '</div>' +

                               '</div>' +

                         '</div>' +



                  oModal.find('button.cancel').click(function () { }); // Customer clicks the "no" button.

                  oModal.find('button.ok').click(function () { // Customer clicks the "yes" button.

                         shareScreen = true;

                         oModal.modal('toggle'); // Hides the modal.

                         localWidgetPlugin.command('CoBrowse.start').done(function (e) { // Starts the co-browse again.

                               shareScreen = false; // Resets so customer is asked again the next time co-browse starts.

                         }).fail(function (e) { });



                  oModal.modal('show'); // Shows the asynchronous modal.


                  return null; // Cancels the co-browse start until customer confirms.



           return oData; // Resumes the co-browse start.



    Ali K
    ENMAX Corp.