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whisper played to agent --how to check in mcp logs

  • 1.  whisper played to agent --how to check in mcp logs

    Posted 10-20-2020 15:10
    Personal greeting is configured at the stategy level  which has both customer greeting and a whisper file as a greeting for agent.

    when a call comes both the greeting are played on is customer greeting to customer and othe ris the whisper with name of call type.


    q:how to check whether the whisper is played correctly to an agent  in MCP logs

    In sip logs i can see event treat ment applied .


    how to check in mcp  logs anyone would hep should be greatly sappreciated
    #Unsure/Other

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    ajit
    Franklin T
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