Personal greeting is configured at the stategy level which has both customer greeting and a whisper file as a greeting for agent.
when a call comes both the greeting are played on is customer greeting to customer and othe ris the whisper with name of call type.
q:how to check whether the whisper is played correctly to an agent in MCP logs
In sip logs i can see event treat ment applied .
how to check in mcp logs anyone would hep should be greatly sappreciated
#Unsure/Other------------------------------
ajit
Franklin T
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