For an open media interaction (securemessage), routing application is designed in such a way that one interaction is traversing through multiple workflows and target blocks. Same VQ is used in every target block and every time the interaction reaches the target block, entered count is increased.

Is there a way to limit these number of counts as the interaction moves along the strategy? Like only one entered count should be displayed in WDE Contact Center statistics and Pulse even if it is traversing through multiple workflows and target blocks.
#Reporting/Analytics

------------------------------
Saif Khan
Accenture USA
------------------------------

Hi Saif,
I assume you are asking about DCID (Distinguished by Call ID) feature that lets to count unique Call Id at Solution Reporting (DataMart) metrics.

------------------------------
Urvantsev mktUknown
Citilink
------------------------------

Original Message:
Sent: 09-07-2020 10:01
From: Saif Khan
Subject: How to get Unique Entered Interaction Count on a VQ

For an open media interaction (securemessage), routing application is designed in such a way that one interaction is traversing through multiple workflows and target blocks. Same VQ is used in every target block and every time the interaction reaches the target block, entered count is increased.

Is there a way to limit these number of counts as the interaction moves along the strategy? Like only one entered count should be displayed in WDE Contact Center statistics and Pulse even if it is traversing through multiple workflows and target blocks.
#Reporting/Analytics

------------------------------
Saif Khan
Accenture USA
------------------------------

Hello Urvantsev,

I tried Formula =  DCID on the statistics configured in the Stat Server application but still I was getting 3 entered counts for a single interaction as it moves along 3 workflows which have 1 target block each.




------------------------------
Saif Khan
Accenture USA
------------------------------

Original Message:
Sent: 09-08-2020 03:09
From: Urvantsev mktUknown
Subject: How to get Unique Entered Interaction Count on a VQ

Hi Saif,
I assume you are asking about DCID (Distinguished by Call ID) feature that lets to count unique Call Id at Solution Reporting (DataMart) metrics.

------------------------------
Urvantsev mktUknown
Citilink

Original Message:
Sent: 09-07-2020 10:01
From: Saif Khan
Subject: How to get Unique Entered Interaction Count on a VQ

For an open media interaction (securemessage), routing application is designed in such a way that one interaction is traversing through multiple workflows and target blocks. Same VQ is used in every target block and every time the interaction reaches the target block, entered count is increased.

Is there a way to limit these number of counts as the interaction moves along the strategy? Like only one entered count should be displayed in WDE Contact Center statistics and Pulse even if it is traversing through multiple workflows and target blocks.
#Reporting/Analytics

------------------------------
Saif Khan
Accenture USA
------------------------------

What kind of target? Routing Point?

If so, do you count statistics at RP object with DCID and it still shows your not unique count?

------------------------------
Urvantsev mktUknown
Citilink
------------------------------

Original Message:
Sent: 09-08-2020 03:28
From: Saif Khan
Subject: How to get Unique Entered Interaction Count on a VQ

Hello Urvantsev,

I tried Formula =  DCID on the statistics configured in the Stat Server application but still I was getting 3 entered counts for a single interaction as it moves along 3 workflows which have 1 target block each.




------------------------------
Saif Khan
Accenture USA

Original Message:
Sent: 09-08-2020 03:09
From: Urvantsev mktUknown
Subject: How to get Unique Entered Interaction Count on a VQ

Hi Saif,
I assume you are asking about DCID (Distinguished by Call ID) feature that lets to count unique Call Id at Solution Reporting (DataMart) metrics.

------------------------------
Urvantsev mktUknown
Citilink

Original Message:
Sent: 09-07-2020 10:01
From: Saif Khan
Subject: How to get Unique Entered Interaction Count on a VQ

For an open media interaction (securemessage), routing application is designed in such a way that one interaction is traversing through multiple workflows and target blocks. Same VQ is used in every target block and every time the interaction reaches the target block, entered count is increased.

Is there a way to limit these number of counts as the interaction moves along the strategy? Like only one entered count should be displayed in WDE Contact Center statistics and Pulse even if it is traversing through multiple workflows and target blocks.
#Reporting/Analytics

------------------------------
Saif Khan
Accenture USA
------------------------------

Target is an Agent ID first, then Skill expressions, then a default agent group.. All these three target blocks are using the same VQ.

------------------------------
Saif Khan
Accenture USA
------------------------------

Original Message:
Sent: 09-08-2020 03:44
From: Urvantsev mktUknown
Subject: How to get Unique Entered Interaction Count on a VQ

What kind of target? Routing Point?

If so, do you count statistics at RP object with DCID and it still shows your not unique count?

------------------------------
Urvantsev mktUknown
Citilink

Original Message:
Sent: 09-08-2020 03:28
From: Saif Khan
Subject: How to get Unique Entered Interaction Count on a VQ

Hello Urvantsev,

I tried Formula =  DCID on the statistics configured in the Stat Server application but still I was getting 3 entered counts for a single interaction as it moves along 3 workflows which have 1 target block each.




------------------------------
Saif Khan
Accenture USA

Original Message:
Sent: 09-08-2020 03:09
From: Urvantsev mktUknown
Subject: How to get Unique Entered Interaction Count on a VQ

Hi Saif,
I assume you are asking about DCID (Distinguished by Call ID) feature that lets to count unique Call Id at Solution Reporting (DataMart) metrics.

------------------------------
Urvantsev mktUknown
Citilink

Original Message:
Sent: 09-07-2020 10:01
From: Saif Khan
Subject: How to get Unique Entered Interaction Count on a VQ

For an open media interaction (securemessage), routing application is designed in such a way that one interaction is traversing through multiple workflows and target blocks. Same VQ is used in every target block and every time the interaction reaches the target block, entered count is increased.

Is there a way to limit these number of counts as the interaction moves along the strategy? Like only one entered count should be displayed in WDE Contact Center statistics and Pulse even if it is traversing through multiple workflows and target blocks.
#Reporting/Analytics

------------------------------
Saif Khan
Accenture USA
------------------------------

What object do you use to count the metric? VQ?
If so, don't you want to put RP after VQ (so that all 3 VQs go there) and count metric at RP?

------------------------------
Urvantsev mktUknown
Citilink
------------------------------

Original Message:
Sent: 09-08-2020 03:49
From: Saif Khan
Subject: How to get Unique Entered Interaction Count on a VQ

Target is an Agent ID first, then Skill expressions, then a default agent group.. All these three target blocks are using the same VQ.

------------------------------
Saif Khan
Accenture USA

Original Message:
Sent: 09-08-2020 03:44
From: Urvantsev mktUknown
Subject: How to get Unique Entered Interaction Count on a VQ

What kind of target? Routing Point?

If so, do you count statistics at RP object with DCID and it still shows your not unique count?

------------------------------
Urvantsev mktUknown
Citilink

Original Message:
Sent: 09-08-2020 03:28
From: Saif Khan
Subject: How to get Unique Entered Interaction Count on a VQ

Hello Urvantsev,

I tried Formula =  DCID on the statistics configured in the Stat Server application but still I was getting 3 entered counts for a single interaction as it moves along 3 workflows which have 1 target block each.




------------------------------
Saif Khan
Accenture USA

Original Message:
Sent: 09-08-2020 03:09
From: Urvantsev mktUknown
Subject: How to get Unique Entered Interaction Count on a VQ

Hi Saif,
I assume you are asking about DCID (Distinguished by Call ID) feature that lets to count unique Call Id at Solution Reporting (DataMart) metrics.

------------------------------
Urvantsev mktUknown
Citilink

Original Message:
Sent: 09-07-2020 10:01
From: Saif Khan
Subject: How to get Unique Entered Interaction Count on a VQ

For an open media interaction (securemessage), routing application is designed in such a way that one interaction is traversing through multiple workflows and target blocks. Same VQ is used in every target block and every time the interaction reaches the target block, entered count is increased.

Is there a way to limit these number of counts as the interaction moves along the strategy? Like only one entered count should be displayed in WDE Contact Center statistics and Pulse even if it is traversing through multiple workflows and target blocks.
#Reporting/Analytics

------------------------------
Saif Khan
Accenture USA
------------------------------