Genesys Engage on-premises

 View Only

Discussion Thread View
  • 1.  Missing dashboards after upgrading Pulse?

    Posted 05-11-2021 17:15
    Hi guys

    Upgraded Pulse from 8.5 to 9 last night.  The upgrade went fine - ran 1 SQL upgrade script, then dbtool, then the last SQL upgrade script and Pulse started fine.  However all dashboards had disappeared.

    Rolling back to the previous version of Pulse and rolling back the database works again.

    What could have gone wrong here?  I used the same proceedure in a lab without any issue.
    #PlatformAdministration
    #Reporting/Analytics
    #SystemAdministration

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------


  • 2.  RE: Missing dashboards after upgrading Pulse?

    Posted 02-21-2025 09:41

    Hi Vaun,

    I encounter the same problem.

    Did you manage to find a solution?

    Regards.



    ------------------------------
    Johan BLONBOU
    m
    ------------------------------



  • 3.  RE: Missing dashboards after upgrading Pulse?

    Posted 02-24-2025 03:55

    Hello,

    Have you also modified the table WBRT_APPLICATION - change of APPLICATION_DBID and APPLICATION_NAME from GAX applications to Pulse applications?

    Best regards,

    Branislav



    ------------------------------
    Branislav Basista
    ------------------------------



  • 4.  RE: Missing dashboards after upgrading Pulse?

    Posted 03-03-2025 09:39

    Hi Branislav,

    Thank you for your help.



    ------------------------------
    Johan BLONBOU
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources