Genesys Multicloud CX on-premises (formerly Engage on-premises)

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Missing dashboards after upgrading Pulse?

  • 1.  Missing dashboards after upgrading Pulse?

    Top 25 Contributor
    Posted 05-11-2021 17:15
    Hi guys

    Upgraded Pulse from 8.5 to 9 last night.  The upgrade went fine - ran 1 SQL upgrade script, then dbtool, then the last SQL upgrade script and Pulse started fine.  However all dashboards had disappeared.

    Rolling back to the previous version of Pulse and rolling back the database works again.

    What could have gone wrong here?  I used the same proceedure in a lab without any issue.

    Vaun McCarthy
    NTT New Zealand Limited