Genesys Engage on-premises

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WDE Poor Network Detection and Warning Alerts

  • 1.  WDE Poor Network Detection and Warning Alerts

    Posted 10-21-2021 10:29
    Is there a functionality on WDE on-premise to detect poor network connectivity and display an alert?
    This will assist in quick identification of connectivity related issues especially for Work From Home(WFH) agents.
    A similar feature is available on Genesys cloud https://help.mypurecloud.com/articles/network-connectivity-alerts.
    #Omni-ChannelDesktop/UserInterface

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    Daniel Maruru
    ALTRON BTG KENYA LIMITED
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