Is there a functionality on WDE on-premise to detect poor network connectivity and display an alert?
This will assist in quick identification of connectivity related issues especially for Work From Home(WFH) agents.
A similar feature is available on Genesys cloud
https://help.mypurecloud.com/articles/network-connectivity-alerts.#Omni-ChannelDesktop/UserInterface------------------------------
Daniel Maruru
ALTRON BTG KENYA LIMITED
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