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Pulse 9 - Display Agent within a Group with the Highest Value of a Statistic

  • 1.  Pulse 9 - Display Agent within a Group with the Highest Value of a Statistic

    Posted 11-11-2019 16:53
    I am trying to figure out how to get Wallboard Widgets to show the agent within an Agent Group who has the highest value of a given statistic. For example, Widget 1: Agent A has the most Inbound Calls today, Widget 2: Agent B has the most Outbound Calls today, and Widget 3: Agent C has the highest Pct. in Not Ready State.

    Hoping for any assistance but not sure if it's even possible.

    Thanks.
    #Reporting/Analytics

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    Eric Muldoon
    J.B. Hunt Transport Services, Inc.
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  • 2.  RE: Pulse 9 - Display Agent within a Group with the Highest Value of a Statistic

    Posted 11-12-2019 07:57
    You apply metrics to an object and extract statistics from it. That is the concept. How many calls (metric) an agent (object) got? But, what you are asking is another thing... Among all my statistics, just show the first after ordering them is desc order... That is more like a filter. You would probably need to build your own plug in for such

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    Jorge Cornejo
    VS Telecom LTDA.
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