Hi,
Looking for some feedback on an issue I'm having with Pulse (8.5.250.20):
I have a custom media type 'PIB' which doesn't seem to work with GetAgentNonVoiceStatus
If I create the following formula:
Result = G.GetAgentNonVoiceStatus(Data.Current_Status.Value,'PIB')
It always returns empty string. This works for all other Media Types (webform, email, chat, plus another custom one called escalation).
Thanks,
Ben
#Reporting/Analytics
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Ben Taylor
Conn3ct (Connect Managed Services (UK) Limited)
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