Genesys Engage on-premises (formerly PureEngage)

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Pure Engage on Premise - Road Map

  • 1.  Pure Engage on Premise - Road Map

    GCAP Member
    Posted 05-14-2020 07:36
    Does anyone has a clue about Genesys roadmap for Engage ( On-premise) . Is it going to have new updates or features...or we should migrate to pure cloud...

    Adobe Systems

  • 2.  RE: Pure Engage on Premise - Road Map

    Posted 05-14-2020 13:39
    Genesys has a plans for bringing a new product lines like AI and ML however that is still far away in the process. As far as the updates goes they still have majority of the components running on v8 although v9 is out in the market.. The functionality is still the same going into v9 since in the back end running with V8.

    Now going to pure cloud is really upto your business needs and how seriously you want to be in control of your deployment. Cloud is really for a SMB and not the ENTs