Genesys Engage on-premises

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  • 1.  Unable to read CME configuration from WWE using "Service Client API"

    Posted 08-18-2021 10:38

    Hi Community,

    I unable to read a CME configuration options using Service Client API from WWE custom tab. The below are the details,

    WWE Version: "8.5.202.71"

    ServiceClientAPI: https://docs.genesys.com/Documentation/HTCC/8.5.2/Dev/ServiceClientAPI

    Library used for development: https://docs.genesys.com/Special:Repository/service-client-api.zip?page=Documentation:HTCC:Dev:ServiceClientAPI:8.5.2&id=279028310677

    ISSUE: "genesys.wwe.service.configuration" method is not working.

    ERROR LOG: ServiceClientAPI: receiveMessage: { "request": "configuration.getOption", "referenceId": "0", "errorMessage": "The request does not exist in this service.", "userAgent": "WWE Server", "protocolVersion": 2 }

    Thanks.


    #GenesysEngageDev
    #Implementation
    #Integrations
    #Telephony

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    Ilayaraja Ponnusamy
    Pointel (formerly Touch Point)
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  • 2.  RE: Unable to read CME configuration from WWE using "Service Client API"

    GENESYS
    Posted 08-19-2021 06:50
    Hi,

    From what I remember the ability to read CME configuration options is only supported by WWE v9+.

    Thanks,

    Pete.

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    Pete Hoyle
    Genesys - Employees
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  • 3.  RE: Unable to read CME configuration from WWE using "Service Client API"

    Posted 08-19-2021 07:53
    Edited by Ilayaraja Ponnusamy 08-19-2021 09:40
    Hi Pete,

    Thanks for the update.

    I have one more question, how to read/access WWE Cassandra DB through api.  We believe Cassandra db sync up with CME DB so is it possible to read config details from Cassandra DB through API.

    Thanks.

    ------------------------------
    Ilayaraja Ponnusamy
    Pointel (formerly Touch Point)
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  • 4.  RE: Unable to read CME configuration from WWE using "Service Client API"

    GENESYS
    Posted 08-23-2021 04:48
    Hi Ilayaraja,

    It's not something I've heard of or done before.

    In pre WWE 9+ customisations my preferred method was to pass configuration details in the query string parameteres of the URL.

    Thanks,

    Pete.


    ------------------------------
    Pete Hoyle
    Genesys - Employees
    ------------------------------