Hello
I have been trying to change the username that is displayed in WDE (v8.5).
This is the same region where the advisor can change their state or log off.
We want to amend this to their actual state (ie ready, not ready <reason>, after call work.
Currently it shows the username next to an icon to represent the state (ie green circle with tick is ready state).
Is this possible without customization ie through a configuration option or languages xml file.? I have checked both, and nothing stands out.
On page 51 of the Genesys Developers Guide, there is a screen shot showing a change to the Place ("lucent 10002") but no information about how it is achieved. this is similar to what I want to do (agent state rather than place).
if this needs customization is the region to do this the 'CustomToolbarRegion'? there is some contradiction in the same guide as to whether this is the region to change this.
thanks.
#Omni-ChannelDesktop/UserInterface------------------------------
WA
------------------------------