Genesys Engage on-premises

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  • 1.  Gene

    Posted 09-08-2020 12:42
    Is there any out-of-box report in GCXI for IWS calls disposition code? 
    If yes: what's the name of the report?
    If no: Kindly what is the needed configuration & development to result with that report?
    #ArchitectureandDesign
    #CloudMigration
    #Connect with a Customer
    #DigitalChannels
    #GenesysEngageDev
    #Implementation
    #Integrations
    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration
    #Reporting/Analytics
    #Roadmap/NewFeatures
    #Routing(ACD/IVR)
    #Security
    #Self-Service
    #SIP/VolP
    #SystemAdministration
    #Telephony
    #Unsure/Other

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    Mostafa Awad
    IST Integration Services And Technologies Co.
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