Genesys Engage on-premises

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  • 1.  Help with installing on RHEL 6

    Posted 07-14-2021 11:51
    We are currently running DBserver on our RHEL 6.10 linux box but would like to patch it with the latest version.  I run the install.sh script but it says OS version 6 is not supported.

    Does anyone know what steps are needed to get the installer to run?  If it is like the windows installers, you need to fool it somehow.
    #Implementation
    #SystemAdministration

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    Jack Liu
    Fiserv, Inc
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  • 2.  RE: Help with installing on RHEL 6

    GENESYS
    Posted 07-15-2021 07:02
    Hello Jack,

    RHEL 6 is still supported for DBServer on the latest version 8.5.100.07. I guess the the RHEL 6.10 linux installed in your customer's facility maybe a 32 bit variant.

    From ip_description.xml file of 8.5.100.07 DBServer:
    Release Version="8.5.100.07" BuildDate="2020-09-16" BuildNumber="1" Type="General"/>  
    <Platforms OSGroupName="linux">
        <Computer Type="Intel EM64T">
          <OS Name="Red Hat Enterprise Linux AS" Version="6" CfgOSType="16"/>
          <OS Name="Red Hat Enterprise Linux AS" Version="7" CfgOSType="16"/>
          <OS Name="Red Hat Enterprise Linux AS" Version="8" CfgOSType="16"/>
          <OS Name="CentOS Linux" Version="7" CfgOSType="16"/>
          <OS Name="Oracle Linux" Version="7" CfgOSType="16"/>
          <OS Name="SUSE Linux Enterprise Server" Version="12" CfgOSType="16"/>
        </Computer>


    You may check uname -a output. If you have a 32bit version then I am afraid you may not be able to install latest DBServer version.

    [root@RHEL-6MA ip]# uname -a
    Linux RHEL-6MA 2.6.32-754.14.2.el6.x86_64 #1 SMP Wed Apr 24 16:18:30 EDT 2019 x86_64 x86_64 x86_64 GNU/Linux


    The dbserver IP version 8.1.301.15 is the highest version that supports 32 bit version of RHEL

    <Release Version="8.1.301.15" BuildDate="2017-05-22" BuildNumber="1" Type="General"/>
      <Platforms OSGroupName="linux">
        <Computer Type="Intel 32 bit">
          <OS Name="Red Hat Enterprise Linux AS" Version="5" CfgOSType="16"/>
          <OS Name="Red Hat Enterprise Linux AS" Version="6" CfgOSType="16"/>
        </Computer>
        <Computer Type="Intel EM64T">
          <OS Name="Red Hat Enterprise Linux AS" Version="5" CfgOSType="16"/>
          <OS Name="Red Hat Enterprise Linux AS" Version="6" CfgOSType="16"/>
          <OS Name="Red Hat Enterprise Linux AS" Version="7" CfgOSType="16"/>
        </Computer>
      </Platforms>


    Even if you try editing the latest DBServer's ip_description.xml and add an Intel 32 bit segment to allow installation on 32 bit RHEL, I am afraid the DBServer may not work because the dbclient files like dbclient_oracle_64 and dbclient_mssql_64 are 64 bit version which will not work on a 32 bit RHEL.

    <Computer Type="Intel 32 bit">
    <OS Name="Red Hat Enterprise Linux AS" Version="6" CfgOSType="16"/>
    </Computer>​

    Reply on this post if you have any further questions.



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    Vinod Balan
    Genesys - Employees
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