Hi Yvgeni Liberman,
Since treatment works based on call result value, you can achieve this by allowing agents to dispose the call by selecting respective disposition.
In preview mode, mainly used disposition are busy and No answer. Note only valid call results will work.
Regards,
Ghous
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Ghous Sayyed
Reliance Jio Infocomm Ltd
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Original Message:
Sent: 01-30-2020 14:47
From: Yvgeni Liberman
Subject: Push Preview Campaign - Treatments
Hi,
Is it possible to use Treatments with the "Push Preview Campaign "?
We need to define some treatments (for situations that the agent choose "call result as "Answering Machine" or "Busy" or ....)
Does it possible?
#Outbound
#Telephony
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Best regards,
Yvgeni Liberman
ITNavPro
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