Genesys Engage on-premises

 View Only

Discussion Thread View

Pulse 9 - Widget Permission or Privilege to Allow User to Edit Advanced Alerts

  • 1.  Pulse 9 - Widget Permission or Privilege to Allow User to Edit Advanced Alerts

    Posted 08-07-2020 20:10
    We recently got Pulse Advanced Alerting up and running,and we want to allow it to be used in a self-service manner by the end users. However, we do not want to simply give them Widget Editing privileges. I created a Role in GAX, and assigned the Pulse Edit Widget Display privilege. When I log in as a user with that Role and click on Edit for a Widget, I get both the Display Options and Alerts tabs. However, the Advanced Alert section is missing from the Alerts tab. I'm guessing there is either another privilege or a permission that I am missing.

    Thanks.
    #Reporting/Analytics

    ------------------------------
    Eric Muldoon
    J.B. Hunt Transport Services, Inc.
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources