Genesys Engage on-premises (formerly PureEngage)

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Can we migrate Interactive Insigts into CX Insights

  • 1.  Can we migrate Interactive Insigts into CX Insights

    Posted 02-11-2020 00:21
    Edited by Obaid Farooqui 07-29-2020 08:44


  • 2.  RE: Can we migrate Interactive Insigts into CX Insights

    GENESYS
    Posted 02-11-2020 06:44
    Hi Obaid,

    your question has two separate answers, depending on how you look at it:

    From a Technical perspective, migrating from Interactive Insights to CX Insights is basically a start-over: Nothing can be re-used. Since the solutions are based on two different technologies and companies (Interactive Insights is based on SAP Business Objects, and CX Insights is based on Microstrategy), there are no tools which would allow you to export the Universe and custom reports from one solution to another, and you will have to create all customizations you did in GI2 all over again in GCXI.

    From a Sales perspective, you might need to contact your Genesys Sales representative to check what's needed to perform such migration.


    Hope that helps,

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    Rafael Marciano
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  • 3.  RE: Can we migrate Interactive Insigts into CX Insights

    Posted 02-11-2020 23:52
    Edited by Obaid Farooqui 07-29-2020 08:44

    Hi Rafael Marciano,

    Thanks for prompt help.

    I got the answer.



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    Obaid Farooqui
    Moksa Technologies Pvt. Ltd.
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