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  • 1.  Mute a Consult call before Conference

    Posted 09-23-2019 21:52
    HI All

    Any help is appreciated 
    We are facing an issue in the following scenario 

    Agent A receiving customer call 
    Agent A initiating conference
    Placed a consult call with Agent B 
    Agent B kept the consult call on mute
    Agent A completed the conference 

    Observation : 
    Agent B is in mute under conference but is not able to mute off
    When Agent B trying to mute off we are receiving Destination Invalid state error

    Expectation 
    Agent B should be able to unmute after conference 

    We are not facing this issue if both Agent A and Agent B are on same SIP server 
    We are facing issue only with multi node
    #SIP/VolP

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    Aditya NAmburi
    JPMorgan Chase
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  • 2.  RE: Mute a Consult call before Conference

    GENESYS
    Posted 09-24-2019 08:09
    Hello Aditya,

    I encourage you to open a case with your Genesys Customer Care representative to help troubleshoot this issue.

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    Matthew West
    Staff Technical Writer
    Genesys Laboratories
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    Original Message


  • 3.  RE: Mute a Consult call before Conference

    Posted 09-24-2019 10:36

    Hi  Lakshmi,

    Good day.

    Interested what support would say about this issue. 



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    Vincent Sabolboro
    ATB Financial
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    Original Message


  • 4.  RE: Mute a Consult call before Conference

    Posted 09-24-2019 13:19
    Yupp am much interested though !! ​

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    Lakshmi Venkata Aditya Kumar
    JPMorgan Chase
    ------------------------------

    Original Message


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