For an agent who is handling a preview campaign, is following possible using Genesys out of box feature?

Get Record on WDE -> Preview the record and edit the contact info (phone) -> Dial the record with updated contact info?
#Outbound

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Jankeesh Kaur
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​

Hi Jankeesh,

I checked the WDE Help and found this:

https://docs.genesys.com/Documentation/IW/8.5.1/Help/Outbound_Preview_Calls#New_Phone_Number

Agents can change the phone number to be dialed in Outbound Campaign calls. This covers both the scenario where a different number than the one in the record must be dialed and the scenario where there is no number in the record. The following privilege has been added to enable this feature:

Outbound - Can Dial On New Number

https://docs.genesys.com/Documentation/IW/8.5.1/Dep/OutboundCampaignPrivileges
https://docs.genesys.com/Documentation/IW/8.5.1/Dep/OutboundInteractions#Setting_up_manual_dialing_of_alternate_numbers

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Matthew West
Staff Technical Writer
Genesys Laboratories
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Original Message:
Sent: 09-10-2019 06:47
From: Jankeesh Kaur
Subject: Edit contact info before dialing the record

For an agent who is handling a preview campaign, is following possible using Genesys out of box feature?

Get Record on WDE -> Preview the record and edit the contact info (phone) -> Dial the record with updated contact info?
#Outbound

------------------------------
Jankeesh Kaur
------------------------------
​