Hi ,
please, I need clarification about GMS settings or possible customization.
In my Genesys platform, sometimes; GMS application (version 8.5.114.09) receives double callback requests from external web portal so the same customer could be called two times. GMS elaborate all the requests but it's very strange and it's very noisy.
Every parameter of GMS have a different scope so I can't have no other hint/idea to resolve this issue.
I appreciate you for possible hints.
Best regards
#Implementation#Integrations------------------------------
Sergio
------------------------------