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Disable enter key in WDE

  • 1.  Disable enter key in WDE

    Posted 10-29-2019 11:42
    Good morning, is there a possibility to disable the enter key action through the WDE application options?
    #Omni-ChannelDesktop/UserInterface

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    Alan
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  • 2.  RE: Disable enter key in WDE

    GENESYS
    Posted 10-31-2019 10:07
    Hi Alan,

    Can you provide a little more context around what you wish to do? Do you want to disable the Enter key whenever WDE is the active application? Do you want to disable the Enter key when the agent is typing a chat message?

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    Matthew West
    Staff Technical Writer
    Genesys Laboratories
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  • 3.  RE: Disable enter key in WDE

    Posted 10-31-2019 11:00
    The second option you mentioned: Do you want to disable the Enter key when the agent is typing a chat message.

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    Alan Santos
    Interaxa Brasil
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  • 4.  RE: Disable enter key in WDE

    GENESYS
    Posted 10-31-2019 14:37
    Hi Alan,

    I'm sorry to tell you that there is no way you can do what you want through WDE configuration.

    Like with most chat and message UIs, Enter = Send. If you want to be able to put carriage returns in chat messages, you will have to press shift+return.

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    Matthew West
    Staff Technical Writer
    Genesys Laboratories
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  • 5.  RE: Disable enter key in WDE

    Posted 11-01-2019 08:42
    Thank you for your help. :)

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    Alan Santos
    Interaxa Brasil
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