Hi Alan,
I'm sorry to tell you that there is no way you can do what you want through WDE configuration.
Like with most chat and message UIs, Enter = Send. If you want to be able to put carriage returns in chat messages, you will have to press shift+return.
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Matthew West
Staff Technical Writer
Genesys Laboratories
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Original Message:
Sent: 10-31-2019 11:00
From: Alan Santos
Subject: Disable enter key in WDE
The second option you mentioned: Do you want to disable the Enter key when the agent is typing a chat message.
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Alan Santos
Interaxa Brasil
Original Message:
Sent: 10-31-2019 10:07
From: Matthew West
Subject: Disable enter key in WDE
Hi Alan,
Can you provide a little more context around what you wish to do? Do you want to disable the Enter key whenever WDE is the active application? Do you want to disable the Enter key when the agent is typing a chat message?
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Matthew West
Staff Technical Writer
Genesys Laboratories
Original Message:
Sent: 10-29-2019 11:41
From: Alan Santos
Subject: Disable enter key in WDE
Good morning, is there a possibility to disable the enter key action through the WDE application options?
#Omni-ChannelDesktop/UserInterface
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Alan
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