Genesys Engage on-premises

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WDE Keyboard ShortCut Options not working

  • 1.  WDE Keyboard ShortCut Options not working

    Posted 06-03-2020 03:18
    Hi,

    We have an issue with a couple of shortcut that stopped working :

    keyboard.shortcut.state.not-ready
    keyboard.shortcut.interaction.email.put-back-to-origin-queue

    I double checked the config and they are properly populated.
    WDE Version : 8.5.135.5

    Note that :

    keyboard.shortcut.state.ready
    keyboard.shortcut.state.not-ready-after-call-work

    are working just fine

    Thanks in advance for your help.
    #Implementation

    ------------------------------
    Regis Dubois
    GFI Informatique
    ------------------------------


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